FAQs

  • Can I purchase Icon products on this website?

    No, Icon does not sell any products directly online and we encourage you to support your local dealer. For a complete listing of dealers in your area please check out the Dealer Search located here.

    We also suggest you take the information on the product you are interested in to your local dealer so they can order that product for you if they are temporarily out of stock.

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  • What's the best way to wash my gear?

    Generally, you need to follow the instructions in your instruction/care manual. If you have lost or cannot find the instruction manual, please check our products page to find your individual product. You can then click on the manual or care tab to download a PDF version of your owner’s manual or instructions on how to care for your product. Various technical videos are also available here. You may also contact Icon customer service for more information. Here are some general guidelines:

    Washing

    INSULATED LINER and BODY ARMOR
    Hand wash the insulated liner in warm water (85 degrees F/30 degrees C) with a mild liquid laundry detergent. Thoroughly rinse insulated liner with clean water to remove all detergent. Should you desire to clean the body armor it can be cleaned by wiping the armor with a damp cloth.

    LEATHER JACKET
    The exterior of the leather jacket can be cleaned with any garment leather cleaner such as Lexol®. Take caution to avoid getting cleaner in contact with any patches, embroidery, rubber or plastic components. Bug strikes and road debris are best removed with a soft bristled tooth brush. DO NOT use any form of detergent, bleach, automotive cleaner, or dry cleaning chemicals. These items will damage the garment!

    Drying

    INSULATED LINER
    The insulated liner should be allowed to drip dry only. DO NOT use a machine dryer, direct sunlight, hair dryers or any type of heater during the drying process.

    LEATHER JACKET
    DO NOT use a machine dryer. If your leather or textile jacket becomes wet, dry it in a temperature neutral area away from heat or fans. Leather will dry better if it is placed on a towel to absorb water. When the leather is almost dry apply a leather conditioner, such as Lexol®, to keep it flexible. When the leather has completely dried apply an additional coat of conditioner. It is critical to care for your leather jacket properly when it gets wet because leather can be irreparably damaged by moisture and mildew.

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  • I have a problem with my product. What is your warranty policy?

    Icon is 100% committed to creating quality performance riding products and we’re always interested in receiving input from our valued customers. All Icon products are warranted for a period of 1 year from date of purchase against any defects in materials and workmanship. As riders, we know that our products are subject to severe conditions and stress. If you experience a problem with one of our products we want to know about it. We kindly request you return your product to the dealer where you originally purchased it (along with your original sales receipt). Your dealer will assist you with returning your product to our distributor, Parts Unlimited, Parts Canada or Parts Europe. We will then evaluate your claim based on our findings.

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  • How can I get an Icon catalog?

    To download a PDF version of the current ICON catalog or if you would like to receive a printed copy of our Limiter Magazine by mail click here.

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  • I have an Icon Helmet, how do I care for it and how do I know if it's still good after a crash?

    Always read the instruction manual that comes with every Icon helmet for important information regarding your specific helmet.

    Helmet Replacement (All Models)
    Although your ICON Helmet is constructed with quality materials to offer a long-lasting product, it will eventually need to be replaced. Immediately replace your helmet if: It has suffered an impact. Your helmet is only designed for ONE impact. An impact may fracture the outer shell or compress the impact absorbing liner. You may not be able to detect this damage. Any impact from a crash or a drop from as low as 4 feet is enough to damage your helmet. Even if your helmet has not been damaged, it needs to be replaced every 3 to 5 years depending on how much you use it. Glues, resins and other materials used in helmet production can affect the liner materials over time. Hair oils, body fluids and cosmetics, as well as normal “wear and tear” also contribute to helmet degradation. Additionally, petroleum based products present in cleaners, paints, fuels and other commonly encountered materials may break down materials used in many helmets, possibly compromising helmets. Over time, UV rays and adhesive and component aging will damage your helmet. Wearing a damaged helmet may increase your risk of serious injury or death in an accident.

    Using Your Helmet Correctly
    To reduce the risk of serious injury or death and to help prevent damage to your helmet: Never adjust your helmet accessories while riding. Only make helmet adjustments when stopped. Never drop your helmet. Dropping your helmet may crack the shell or damage the protective foam. The damage may not be visible. Your helmet is only designed on ONE impact. Refer to Helmet Replacement for more information on what to do after helmet has been dropped. Never wear anything between your head and your helmet. This may reduce the effectiveness of your helmet. Never hang or hook your helmet on anything including mirror stalks, handle bars, or sissy bars. Doing so may cause damage to the helmet protective foam or liner. Never use insect repellant on or around your helmet. Insect repellant may damage your helmets visor, shell, protective foam, or other components. Never expose helmet to gasoline or gasoline fumes. Gasoline may damage your helmets visor, shell, protective foam, or other components. If you have any questions on what other substances may damage your helmet, please email us at info@rideicon.com To reduce the risk of serious injury or death and to help prevent damage to your helmet: Always wear eye protection if you are not using a helmet with a face shield; always wear eye protection when riding. Always lock your face shield in place when you are riding. Always be alert for sounds your helmet may impair your hearing. However, your helmet is not a form of hearing protection. Always store your helmet in its helmet bag when not in use to help reduce accidental surface damage.

    Inspect Your Helmet
    To reduce the risk of serious injury or death, always use your helmet correctly. Full-Face Helmet: Check the shield and shield ratchet retighten shield ratchet screws if necessary. Be sure not to over-tighten any screws. Plastic base plate screws can break and aluminum screws can strip the screw sleeves if over-tightened. Check for helmet damage. If your helmet is damaged or cracked, stop using it immediately. See “Helmet Replacement” section for further information. If your helmet has been dropped, you may not be able to see the damage. Check for worn or damaged parts. Plastic components may wear out over time. If you find worn or damaged parts, replace them or purchase a new helmet. If you buy a new helmet destroy the old one to ensure it cannot be reused. Do not sell or give away your old helmet, even if it has not been damaged. Over time the protective foam in the helmet will adjust to the contours of your head. If someone else uses this helmet it will not provide them with as much protection.

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  • Where can I get an Icon Sticker?

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  • I want to become a dealer. Where do I start?

    USA
    For more information, please contact our distributor, Parts Unlimited, at the address below: Email: comments@parts-unltd.com Phone: 800-369-1000 Fax: 608-741-5395 Address: Parts Unlimited PO Box 5222 Janesville, WI 53547-5222

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